To begin the process of placing an order please get in touch via the contact me page.

Please provide the following: Clear outfit pictures, Pictures of accessories (bridal jewellery, grooms shoes etc) Planned hairstyle look The number of people you would like included in the illustration, Clear facial pictures from the front and side, Any reference pose ideas you may have, If you have any customised background requests please send some examples of the theme you have in mind.

For all bespoke wedding Illustrations I need high quality images to be provided of outfits, accessories and facial pictures. This means clear front facing photos and in some cases I may also need clear side profile pictures, if this is applicable in your enquiry please make sure you are able to provide that. Please note that the better your quality of images are, the better your illustrations will turn out. I do not accept selfies or poor quality images for illustrations so please ensure you have good pictures ready on hand when making an enquiry.

I am afraid I don't draw any faces/facial features onto my art pieces due to Islamic rulings that I follow.

The cost of each commission varies based upon the client's request. Therefore, to recieve a personalised price quote to you and your bespoke piece please provide the above information.

The turnaround time for my illustrations can vary depending on the number of commissions I am taking on during that period of time. However, I would recommend always to get in touch at least 8 weeks prior for wedding illustrations. This leaves enough time for me to get back in touch with you and for us to confirm the detais of your piece, and of course for me to create it for you. For nikkah certificates please order your pieces at least 2 weeks in advance for UK customers and 4 weeks for International due to delivery times. If you require a Nikkah Certificate more urgently please get in touch and I can see what I can do for you.

For UK clients I accept bank transfer for payment. For clients outside of the UK I accept paypal. However, I can also send you an invoice to your email too.

Yes, for all bespoke orders I require a 50% upfront deposit to secure their place into my commission list. The rest of the remaining payment is then to be made closer to the time of completion before it is finalised.

I understand the importance of small details and that in some occasions there are small details that may need to be changed in order for it to feel the exact way that you envisioned it to be. Therefore, I provide 1 round of complimentary changes for minor small details. After this there is a charge for every new round of change that is to be made. Please note that large major changes cannot be made at this point, so please ensure that all major details are confirmed at the beginning stage. If under certain circumstances a large change is required it will be done so at a rate according to what is being requested.

- Yes, for all Wedding Stationery I provide physical copies for both for UK and International customers.

UK Shipping We offer standard UK shipping for all our products, including Welcome Boards, Nikkah Certificates, and Invitations. Your items will be shipped via Royal Mail or DPD, depending on the product type. Estimated Delivery Times: Processing Time: Please allow up to 1 week for your order to be processed before dispatch. Delivery Time: Once dispatched, delivery can take up to 1 week to arrive at your destination. Worldwide Shipping We also provide worldwide shipping to most countries. All international orders are shipped with tracking, and you will receive the tracking details via email once your order has been dispatched. Estimated Delivery Times: Processing Time: Please allow up to 1 week for your order to be processed before dispatch. Delivery Time: Once dispatched, international delivery can take up to 2 weeks to arrive, depending on the destination.

Conditions for Returns In order for the an order to be eligible for a return, please make sure that: This is only applicable to stickers purchased from Hajra.Art: * The product was purchased in the last 7 days * The product is in the original packaging * The product has not been used or damaged in any sort of way. * The recipient has proof of purchase. The following products cannot be returned: * Any bespoke illustrations made for an individual customer specifically, this includes Nikkah Certificates, Welcome Boards and Wedding Invitations. * Products purchased on sale. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced products may be refunded. Returning Goods * To begin the process, please contact us via hajra.art@hotmail.com, to notify us that you have decided to make a return. If your return request is accepted then we will either issue a refund or send a replacement depending on the request. Please note that any products sent back without the request of a return will not be accepted. ​ You are responsible for the cost and risk of returning the product to us. We cannot be held responsible for orders damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the product or proof of received return delivery. Please ensure returns are shipped back within 7 days of delivery. ​ Contact us If you have any questions about our Returns and Refunds Policy, please contact us by email: hajra.art@hotmail.com

Prints/Nikkah Certificates that come damaged due to negligence of the postal service can be replaced with a replacement fee. However, prints/Nikkah Certificates that have been damaged due to wear from the customer upon opening the order will only be replaced via proof of the damage and also a payment of 50% of the orders worth. This damage includes poorly opening the seal of the cellophane wrap which causes the sticky tab to remove parts of the certificate. Due to the delicate nature of the paper used for printing Nikkah Certificates these can easily be damaged and can cause tears on the paper. Therefore please ensure when opening your orders to carefully do so. If you have any further enquiries please do not hesitate to get in touch.